Return & Refund Policy

We’re not Amazon, and we sure as hell aren’t a department store, so let’s set the record straight on how we handle returns, refunds, damaged orders, and all the mess in between.

Before anything gets shipped back, you must contact us first and receive return approval and instructions from us. Do not send anything back without approval. Unauthorized returns will not be accepted or processed.

Coffee Products and Mouth Mortar

No Returns. No Exchanges. One Exception.

Coffee and Mouth Mortar are perishable products, which means we do not accept returns or exchanges.

No buyer’s remorse.
No “I ordered the wrong one.”
No “I changed my mind.”
No “It smelled too strong.”

The only exception is if your order arrives damaged.

That means ripped bags, busted seals, coffee explosion in the box, broken jars, or something clearly messed up in shipping.

If that happens, we’ll make it right.

Damaged Coffee or Mouth Mortar Orders

To request a refund for a damaged coffee or Mouth Mortar item, contact us within 7 days of delivery.

Email: support@constructioncoffee.co

Include:

Subject line: Return

Your order number

Clear, dated photos of the damage

A quick explanation of what happened

Once we review and verify the damage, we’ll issue a refund for the affected item.

No exchanges.
No replacements.
Just a straight refund when approved.

Do not ship anything back unless we specifically tell you to.

Apparel & Merch

Returns Allowed With Strict Conditions

Ordered the wrong size? Changed your mind? That’s fine, but there are rules.

You have 7 days from the delivery date to contact us and request a return.

The item must be:

Unworn

Unwashed

Unused

Free of stains, smells, hair, damage, or wear

Still in brand-new condition

If it smells like sweat, smoke, sawdust, jobsite lunch, or bad decisions, keep it.

All apparel and merch are produced as orders come in. We are not sitting on a giant warehouse full of backups, so returned items either end up on our shelf or get donated.

How To Start an Apparel or Merch Return

Email: info@constructioncoffeeco.com

Include:

Subject line: Return

Your order number

What you’re sending back

Why you’re returning it

Wait for return approval and instructions before sending anything back.

Do not ship anything back until you receive return approval from us. Anything sent without approval will not be accepted.

Return Shipping

You cover return shipping.

We’re a small business, not a free-label factory.

Use a trackable shipping method so the package doesn’t vanish into the void. If the return gets lost on the way back to us, that’s not on us.

Refunds

Once we receive your approved return, we’ll inspect it.

If it passes inspection, your refund will be sent back to your original payment method.

Refunds are usually processed within 3–5 business days after the return is received and approved, but your bank or payment provider may take longer to post it.

We reserve the right to reject any return that does not follow this policy.

Damaged, Misprinted, Defective, or Incorrect Apparel Orders

If your apparel or merch arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.

Email: info@constructioncoffeeco.com

Include:

Subject line: Damaged Order

Your order number

Clear, dated photos of the issue

A quick explanation of what is wrong

Do not wear, wash, alter, or use the item before contacting us.

Once reviewed, we’ll decide the best fix based on the issue. Depending on the situation, that may be a refund, replacement, or other resolution.

Lost Packages

If your package appears to be lost in transit, contact us within 7 days of the estimated delivery date.

We’ll review the tracking and help look into it.

We are not responsible for incorrect shipping addresses entered at checkout, unclaimed packages, or delivery issues caused by the carrier after a package has been marked delivered.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Sale items

Stickers

Hats

Accessories

Coffee products

Mouth Mortar

International orders

No exceptions.

International Orders

No returns on international orders.

Check sizing charts carefully before ordering. Once it crosses the border, it’s yours.

Sizing

Check the size chart before ordering.

Every brand fits a little different, and we are not responsible if you guessed wrong.

If you’re unsure, contact us before placing your order.

Still Got Questions?

Email info@constructioncoffeeco.com and we’ll do our best to help without throwing a wrench through a wall.